Privacy Policy

1. Introduction

Welcome to Vinodam Palace — Luxury Hotel & Event Resort ("we," "our," or "us"). We value your trust and strive to ensure that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, reserve rooms, host banquet events, or utilize our dining and hospitality services at our property on Jabalpur Road, Seoni, Madhya Pradesh.

2. Information We Collect

We collect information to provide superior hospitality services and complete your room or banquet reservations smoothly:

• Personal Identification Data: Full Name, Email Address, Mobile Number, Nationality, and Identity Proof (Aadhaar, Passport, Driving License) presented during check-in as mandated by law.
• Reservation & Stay Details: Check-in/check-out dates, room selection, special dietary or seating requests, and guest count.
• Billing & Payment Information: Payment card details, UPI/transaction references, and billing addresses processed securely via compliant payment gateways.
• Digital & Usage Data: IP address, browser type, device information, and website interaction logs collected automatically when visiting our website.

3. How We Use Your Information

Your data is utilized strictly for legitimate business and hospitality purposes, including:

• Processing room reservations, event bookings, and room service requests.
• Communicating booking confirmations, invoices, and stay assistance updates via SMS, Phone, or WhatsApp (+91 9165499888).
• Ensuring premises security (CCTV monitoring) and adhering to statutory police reporting regulations for hotel stays.
• Improving customer service and customizing guest stay preferences.

4. Data Disclosure & Sharing

We never sell, rent, or trade your personal information. We only share data under the following circumstances:

• Service Providers: Trusted partners who process payments, manage IT infrastructure, or facilitate SMS/WhatsApp notifications under strict confidentiality contracts.
• Legal Compliance: Government authorities or law enforcement agencies when required by Indian law, local municipal mandates, or court orders.

5. Cookies & Analytics

Our website uses cookies and standard web analytics to remember your site preferences and enhance user experience. You may configure your browser settings to decline non-essential cookies at any time.

6. Your Rights & Data Requests

You have the right to request access to, correction of, or deletion of your stored personal information, subject to mandatory law enforcement retention guidelines for hotel guests.